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Please fill out the form below for any inquiries you may have regarding your application.
You may also email us at info@canadaonlineta.org
Our customer support team typically responds within 2 hours, and no later than 12 hours.
Find answers to the most common questions about the Canada eTA application process.
A Canada eTA (Electronic Travel Authorization) is a travel entry requirement for visa-exempt foreign nationals flying to Canada. It is electronically linked to your passport.
Most Canada eTA applications are processed quickly, often within minutes. However, some applications may require additional review and can take longer.
A Canada eTA is generally valid for up to 5 years or until your passport expires, whichever comes first.
No. Your Canada eTA is electronically linked to your passport, so there is usually no need to carry a printed copy.
Yes. You may complete and submit a Canada eTA application for another person, such as a family member or travel companion.
Travelers from visa-exempt countries who are flying to Canada usually need a valid eTA before boarding their flight.
Yes. A valid Canada eTA generally allows multiple short visits to Canada during its validity period.
You typically need a valid passport, an email address, and a payment method to complete the Canada eTA application.
Yes. In some cases, applications may be refused if additional information is required or if the applicant does not meet eligibility requirements.
Since your Canada eTA is linked to your passport, you will usually need to apply for a new eTA if you receive a new passport.